Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Lone Star State Casinos. Most messages we get are about payouts — a withdrawal that took longer than a review suggested, a bonus term that blocked a cashout, or a request that we take a closer look at an operator. Those are exactly the messages we want, because our rankings of the highest payout online casinos only stay honest if readers tell us when reality does not match the write-up.
Email Is the Fastest Way to Reach Us
Write to [email protected]. A member of the team reads every message. We aim to reply within two business days, and longer during holiday periods — we will not send an automated reply in place of a real answer.
Include as much of the following as you can, especially for payout complaints:
- The casino name as it appears on our site.
- The date you requested the withdrawal and the method you used.
- Whether identity verification was complete before you requested it.
- Any bonus that was active on the balance at the time.
- Screenshots or ticket numbers, with your personal details removed.
Please never send us passwords, full card numbers, copies of your ID, or anything else that would let someone access your account. We do not need them, and we will delete anything of that kind if it arrives.
What We Can Help With — and What We Cannot
| We can | We cannot |
|---|---|
| Correct or update a review, bonus figure or wagering term | Release a pending withdrawal or overturn a casino's decision |
| Re-examine an operator's ranking after a credible complaint | Access, unlock or close your casino account |
| Explain how a listed offer's conditions are usually applied | Give legal advice on Texas gambling law or tax treatment |
| Point you to responsible gambling and support services | Act as a dispute-resolution body or regulator |
| Consider editorial and partnership enquiries | Sell a ranking position or a favorable rating |
We are an independent comparison site, not a licensing authority and not a customer-service channel for any operator. If your money is stuck, contact the casino's live chat first and keep the transcript — then tell us what happened.
How Commercial Relationships Work Here
Some links on this site are commercial. If you open an account through one, we may earn a commission, at no extra cost to you. That arrangement does not buy a position, a rating or a kind sentence. An operator can pay us and still sit low on a list, and we have no obligation to keep any brand listed. If you believe a write-up reads like an advert rather than an assessment, say so in your email — that is a legitimate complaint and we treat it as one.
How We Score the Casinos You're Writing to Us About
Our editorial ratings are our own judgment, not customer-review averages, and we have not deposited or withdrawn at these sites ourselves. Scores come from published terms, banking pages, software provider lists and licensing information we can verify, weighted as follows:
- Payout speed and withdrawal limits — stated processing windows, weekly and monthly caps, and whether crypto clears faster than bank transfer or check.
- Bonus terms — the playthrough multiple, max cashout, game weighting and max bet rule, not the headline percentage.
- Game library — slots and progressive jackpots, blackjack, roulette, baccarat, video poker and live-dealer rooms, and which studios supply them.
- Fair play — published RTP information and any independent RNG certification.
- Banking — which deposit and withdrawal methods actually function for US customers in USD.
- Trust signals — licensing details, KYC policy, complaint history, support availability.
- Mobile — browser instant play on iOS and Android, and whether the cashier works on a phone.
Three Listings Readers Message Us About Most
Raging Bull
Our top-ranked listing at 10.0, mainly because its cashier and promotions are documented in more detail than most offshore rivals, which makes payout expectations easier to check before you deposit. The headline offer is 410% up to $10,000 plus 50 free spins; like all match bonuses it carries playthrough requirements and a maximum bet rule while the bonus is live, and those terms — not the percentage — decide whether a win is withdrawable. Limitation: a bonus of this size is slow to clear, and readers who care most about fast cashouts are often better off declining it and depositing plain. It is an offshore operator, not licensed or regulated by the State of Texas.
Magician Bet
Rated 9.8, and it earns a place on a payout-focused page for the opposite reason to Raging Bull: its 101% no wagering offer removes the playthrough step entirely, so bonus funds are not locked behind a rollover multiple. Caps on the qualifying deposit and on how much of the bonus can be cashed out still apply, so read the offer page before funding. Limitation: a no-wagering promotion is necessarily smaller in face value, and the site's game library and live-dealer range are narrower than the larger casinos here.
Slots of Vegas
Also 9.8, and a slots-first option — the 375% bonus plus 50 free spins on Cash Chaser ties the spins to one specific title, which is a common structure worth noticing, since winnings from tied spins usually carry their own wagering and cashout cap. It suits players who want volume on reels and progressive jackpots rather than table limits. Limitation: table game and live-dealer coverage is thin relative to the slot catalog, and slots-heavy bonus terms often exclude or heavily discount table play toward wagering.
Others on this list — Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — each attach their own wagering, cap and eligibility conditions to the headline figure shown on their card. Ask us about any of them and we will point you to the specific clause that matters.
Questions About Money, Before You Email
A large share of the mail we get is answered by the same few facts, so it is worth stating them plainly. Playing costs real money and losses are the normal outcome; no casino on this site is a way to make income. Deposits at offshore sites accepting Texas players are typically made by card, by cryptocurrency, and in some cases by bank transfer, prepaid voucher or e-wallet — availability varies by operator and by your bank, and card deposits are the most likely to be declined. Withdrawals usually come back by crypto, bank transfer or check, and crypto is generally the fastest route where it is offered.
Three things delay payouts more than anything else: incomplete KYC, an active bonus with unmet wagering, and a request above the site's weekly or monthly withdrawal cap, which gets split into installments. Fees, minimums and processing windows differ by method and by operator — check the cashier terms on the site itself rather than assuming, and expect currency conversion where a casino does not settle in USD. If you have done all three checks and payment is still outstanding, that is the point at which your message is most useful to us.
Beyond Casino Games
Several operators listed here run more than a casino. BetUS, for example, is best known as a sportsbook with casino and poker alongside it, and sweepstakes-style brands such as Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-entry models rather than direct cash wagering — a different purchase and redemption structure, with its own eligibility rules. Bonuses rarely transfer between a sportsbook wallet and a casino wallet, and sports wagering requirements are calculated differently from slots playthrough. If your question crosses product lines, say which one it concerns. We also maintain coverage of independent casinos outside the UK self-exclusion scheme for readers who arrive at that topic from overseas searches.
Legal Standing, Eligibility and Age
Texas has no legal, state-regulated online casino. There is no Texas licensing regime for internet casino gaming, and no site on this page is licensed or supervised by the State of Texas. The casinos we cover operate offshore and accept players from Texas, which places online casino play here in a legal gray area rather than a clearly permitted activity. Offshore licensing, where it exists, is issued in another jurisdiction and offers you far less recourse than a US state regulator would. Nothing here is legal or tax advice — for your own situation, consult a qualified attorney or tax professional.
You must be 21 or older to use this site or to gamble at the casinos listed. Operators run identity verification (KYC) before paying out, typically requiring proof of ID, address and payment ownership. Accounts that cannot be verified do not get paid.
If Gambling Has Stopped Being Fun
Tell us in your message if this is why you are writing and we will respond accordingly. Reputable operators offer deposit limits, loss limits, time-outs and self-exclusion in the account settings — use them before a problem grows, not after. Free, confidential help is available:
- National Problem Gambling Helpline: call or text 1-800-GAMBLER (1-800-426-2537), 24/7, or chat at 1800gamblerchat.org.
- Texas Council on Problem Gambling: statewide information and treatment referrals for Texas residents.
- Gamblers Anonymous: meetings across Texas, in person and online.
Never gamble money you need for anything else, and never deposit to recover a loss.
One last thing: we correct things. If a bonus figure, wagering multiple, banking method or withdrawal window on this site is wrong or out of date, send the correction and where you found it, and we will check it against the operator's own terms and update the page. Reader corrections are the main reason our Texas casino comparisons stay accurate between review cycles — last verified Sep 29, 2026.